Our T&Cs

Our Terms and Conditions:

We hope you have a very happy stay with us at The Cashew Nut Guesthouse.

In order to facilitate this, and to avoid any possible misunderstandings by anyone, these are our terms and conditions of business:

Bookings:

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Your credit card details are required when making a reservation. We will not charge your card at the time of booking. Payment will be made on check-in. Cancellation of your reservation prior to 3 days arrival will incur no charge. Cancellation within 72 hours of your arrival will incur a charge of the first night. In the event of non-arrival we will charge for the entire reservation.

Exceptionally, and in case we may not be able to fulfill our obligations regarding a confirmed booking, we reserve the right to substitute your booked room for one of a similar nature, price and standard (or higher) either here at The Cashew Nut Guesthouse, or at other carefully selected sister hotels/guesthouses.

All our rooms are no-smoking. Any guest smoking in their room will be asked to pay a 50 $ fine. There are plenty of smoking areas outside the immediate vicinity of our rooms. Guests damaging any items in their room will be expected to pay for repair. In the event of any staining to the bed linen which cannot be cleaned off (for example, by mangosteen fruit or dyes from material etc.) guests will be expected to pay for replacement linen.

FREE TUK TUK COLLECTION:

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*Our FREE Tuk Tuk pick-up service is only available between the hours of 6am and 10pm, for guests staying three or more nights. It is also dependent on you giving us at least 24 hours notice of your accurate place and time of arrival in Siem Reap,  and also you ARRIVING within a reasonable period of the information you give us. Otherwise you accept that you may have to get a local tuk tuk when you arrive in Siem Reap… and will be required to pay for it without refund from us.

Our tuk tuk team is carefully selected by us and the drivers have worked with us for a very long time. We also provide a wide selection of tour options at prices that have not increased for the past FOUR YEARS.  As our tuk tuk drivers are all personally known to us and vetted by us, you do have some ‘comeback’ through us if you have any issues with a driver. We cannot offer any help/assistance with outside tuk tuk drivers.  But, like everything else at The Cashew Nut Guesthouse, we provide detailed information on possible options and the choice is entirely up to you!

CHECK-IN/ARRIVALS:

You must produce your passport at check-in, (one passport per room) for it to be copied for the Tourist Police.

You agree to pay the balance of your booking in US Dollars (cash) or by Credit Card (Visa or Mastercard) upon check-IN.

Although we will make every effort to get you into your room as early as possible when you arrive, check in is normally from 2pm on your day of arrival in order to let our cleaners fully prepare your room.

DURING YOUR STAY:

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You agree not to keep anything that is illegal in The Kingdom of Cambodia in your room. This includes (but is not limited to) DRUGS or firearms of any kind.

You will not bring underage guests into The Cashew Nut Guesthouse..  unless you are the children’s PARENT or other guardian.  You further understand that documentary proof WILL be required before they are admitted into any guestroom.

Although The Cashew Nut Guesthouse is a safe environment, the guesthouse management will NOT be responsible for any items left in guestrooms.  Most rooms have their own safe for valuables; please use it. We have a large professional-grade safe in reception for guests’ use for any items which will not fit into the room safes provided.

BREAKFAST

Breakfast is not included in your room price (unless stated otherwise with your reservation or in conjunction with any special offer).

We took the decision that not all guests want breakfast so it was unfair to expect everyone to pay for it. Instead, we price our rooms at the lowest possible rate that we can, and provide a competitive breakfast menu so that our guests can choose for themselves what they would like.

You can either eat with us… or eat outside. Like everything else at The Cashew Nut Guesthouse, the choice is entirely yours!

Please hand in your room key to reception whenever you leave the building. This is a housekeeping and a fire-regulation measure. If we cannot see your room key hanging on the hook behind reception, then we have to assume you are IN the building.

DAILY housekeeping/cleaning is available at The Cashew Nut Guesthouse. In order to conserve Cambodia’s resources, bedding and towels will NOT be washed automatically each day. If you require your room to be cleaned, then please put the cleaning door hanger on your rooms door-handle with the green ‘PLEASE CLEAN’ side showing. If you do NOT want your room cleaning, then please hang out the red ‘DO NOT CLEAN’ side.

Laundry service is not available at The Cashew Nut. There is an amazing amount of local laundries just outside the guesthouse and they are all about the same price ($1.00 per kilo) and convenient for our guests.

The swimming pool is for the use of PAYING GUESTS ONLY. Visitors to Cashew Nut who are not paying guests will be charged a daily rate if they wish to use the pool.
We reserve the right to close the pool for a short period of time to undertake cleaning and maintenance etc. The pool is open for your enjoyment from 7:30 a.m until 9:00 p.m.

Many of our guests wish to do Sunrise Tours which involve getting up at 4:30 a.m.  With this in mind we ask that guests returning very late at night or in the early hours of the morning keep noise to a minimum so as not to disturb other guests.

Our front gates are closed/locked at around 11pm. Please note that there is a bell outside on the right hand side of the gate. You can use this bell to gain admittance to the Cashew Nut at ANY time during the night.

Although we have a security man on duty all night, our reception is only open from 6am until 10pm.  Our night security man is ONLY able to issue room keys from 10pm until 6am. He cannot discuss tours, sell bus tickets or arrange tours and attractions. Our night security does NOT have access to the Reception safe overnight. Our reception is fully open for 16 hours every day.

We pride ourselves in providing a safe and comfortable environment for all of our guests and staff at The Cashew Nut, therefore abusive, aggressive, loutish behavior WILL NOT be tolerated towards other guests or staff! Anyone behaving in such a manner will be required to leave The Cashew Nut immediately….and without a refund of any kind!

Guests will be responsible for their actions and those of their visitors / friends / family …. Breakages/damages must be paid for and guests are expected to treat our rooms/facilities as they would if they were at home.

The swimming pool is for the use of PAYING GUESTS ONLY. Visitors to Cashew Nut who are not paying guests will be charged a daily rate if they wish to use the pool.

We reserve the right to close the pool for a short period of time to undertake cleaning and maintenance etc.

CHECK-OUT/DEPARTURE:

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Check-out time is before 12 noon on your day of departure. Guests accept that later check outs are only possible with prior agreement from the management subject to the following rate: check-out up until 6 p.m; 50% daily room rate. Check out after 6 pm; 100% the daily rate.

Guests agree to settle their room consumption bills before check-out and to fully clear their rooms of all belongings before 12 noon.

Guests agree to fully check their rooms for personal belongings before checking out. (We cannot be held responsible for items left in rooms by departing guests).

Guests agree to hand in their room key upon check-out and leave any and all room equipment, (remotes etc) in their room.

We hope that guests at The Cashew Nut Guesthouse have a really enjoyable stay with us and get the best out of their trip to Siem Reap.

It is also hoped that if you HAVE enjoyed your stay with us, you will tell your friends and the rest of the world via TripAdvisor, HostelWorld, Agoda, Booking.Com etc as it really helps us to continue to improve and provide local employment in Cambodia.

If for ANY reason you are NOT enjoying your stay with us then…..

PLEASE TELL US!!

The Cashew Nut Guesthouse Management.